Cancellation & Refund Policy

First-purchase refund window

Callory’s intended voluntary first-purchase refund window is stated in the shared snapshot above. The window starts on the date of the first paid purchase, not the date of a marketing-site visit or a demo interaction.

This first-purchase policy is intended to apply to the initial annual or monthly membership purchase. It does not automatically create a new voluntary window for every renewal, plan switch or later purchase. Mandatory rights may provide additional remedies.

How to request a refund

Email the support address above within the applicable first-purchase window and state that you are requesting a refund. Include the account email, purchase date and an order or receipt reference if one exists. Explain the issue only as far as needed to identify the purchase.

Do not send a password, full payment-card number or unnecessary nutrition or health records. Callory may need proportionate verification to locate the correct transaction and avoid disclosing account information to someone else.

The current site only accepts email access enquiries and does not process payments. A refund cannot be issued for a demo interaction or an enquiry where no charge occurred.

Cancelling future billing

Cancellation of future billing and a refund of a past charge are different requests. If you want both, make both requests clear when contacting support.

Before live subscriptions are enabled, the checkout and account experience must disclose any automatic renewal, the next billing date, the cancellation method and what happens to access after cancellation. The self-service workflow and related timing are not yet confirmed.

Do not assume that deleting a home-screen shortcut, clearing a browser, deleting food entries or requesting account deletion also cancels billing. Ask support to confirm the subscription status.

Method, timing and exceptions

The payment provider, refund route, review timeline and time for a payment to appear back on an account remain unconfirmed. No fixed processing deadline or payment-method guarantee is made by this draft.

If a request involves a duplicate or unauthorized charge, an inability to access a paid service, a legal cancellation right or another mandatory remedy, explain that when contacting support. The first-purchase window is not a limit on rights that cannot lawfully be restricted.

Your rights and future changes

Applicable consumer law takes priority over any conflicting voluntary condition in this draft. The final policy needs a Québec legal review before checkout launches.

Any change to pricing, renewal behavior, payment methods, cancellation controls or refund rules must be reflected here and in the related subscription and service terms.